Shalini Kumar

Vice President – North & East

Over 25+ years of varied experience spanning BPO; Customer Service (Hospitality) & Loyalty (Engagement) Marketing; bringing in business, creating desired operational set-ups, driving operational growth; leading turnaround efforts and maximizing business opportunities across multiple Industries.

• Key Catalyst with immense understanding of Customer Relationship Management (Including Customers, Channel Partners, Influencers and Employees), Sales processes, and Operations including project planning, transitioning, talent acquisition, creation of workflows including Quality Management & Training, mapping achievement vs. expectations and ensuring continuous growth & efficiency.

Gained experience in servicing clients across industries like FMCG, Building Materials, Media (Internet), Beverages, Insurance, Credit Cards, Financial Services, Consumer Durables, Cinema, Airlines, Hospitality, Telecom, IT Services, Pharmaceuticals, Automobiles.

• Demonstrated prowess in leading teams & development of team members into becoming entrepreneurs.